3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned.

These may include:

  • perishable goods,
  • food products,
  • flowers,
  • newspapers or magazines,
  • intimate or sanitary goods,
  • hazardous materials,
  • flammable liquids or gases,
  • gift cards,
  • downloadable software products,
  • certain health and personal care items.

These exclusions are consistent with the categories currently listed on the page.

4. Partial Refunds

In some cases, only partial refunds may be granted.

Examples include:

  • items showing obvious signs of use,
  • items returned damaged or incomplete for reasons not caused by KMT Shop,
  • items returned outside the normal return period,
  • opened media products where applicable.

The current page also mentions partial refunds in these kinds of situations.

5. Refund Process

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will then inform you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within a reasonable number of business days. The site’s current policy also indicates that approved refunds are returned to the original payment method after processing.

6. Late or Missing Refunds

If you have not yet received your refund:

  • first check your bank account again,
  • then contact your credit card provider,
  • then contact your bank, as processing times can vary.

If you still have not received your refund after taking these steps, please contact us through our Contact Us page or support email.

The current page already includes this general refund follow-up sequence.

7. Sale Items

Only regular-priced items may be refunded. Sale items are not refundable, unless required by applicable law or unless the item arrived damaged, defective, or incorrect.

This reflects the current wording on the live page.

8. Exchanges

We replace items only if they are:

  • defective,
  • damaged on arrival,
  • or incorrect due to our error.

If you need an exchange for the same item, please contact us with your order number, a description of the issue, and supporting photos where relevant.

The current page also limits exchanges to defective or damaged items.

9. Gift Returns

If an item was marked as a gift and shipped directly to you, you may be eligible for a gift credit once the returned item is received and approved.

If the item was not marked as a gift, or if it was first shipped to the gift purchaser, any refund will be issued to the original purchaser.

This is aligned with the gift-return logic shown on the current page.

10. Return Shipping

Customers are generally responsible for return shipping costs unless the item was damaged, defective, or sent in error by KMT Shop.

Please note:

  • original shipping charges are non-refundable,
  • return shipping costs may be deducted from the refund where applicable,
  • we recommend using a tracked shipping service for higher-value items,
  • we cannot guarantee receipt of returned goods without proof of shipment.

These points are broadly consistent with the current return-shipping section on the page.

11. Return Instructions

To request a return, please contact KMT Shop first before sending any item back.

Please include:

  • your full name,
  • order number,
  • product name,
  • reason for return,
  • photos if the item is damaged or incorrect.

Do not send items back to the manufacturer. The current page also explicitly says not to send purchases back to the manufacturer.

Once your request is reviewed, we will provide return instructions and the correct return address.

12. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • your order number,
  • clear photos of the item,
  • photos of the packaging,
  • a brief explanation of the problem.

We will review the issue and offer an appropriate solution, which may include a replacement, store credit, or refund.

13. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us through the Contact Us page on the KMT Shop website.