Support Policy
- Customer Support Availability: Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT+2). Support can be reached via:
- Email: support@kmtshop.net
- Phone: +250 795 301 725 / +33 625 612 897
- Chat with us on our website.
- Response Time: We aim to respond to all inquiries within 24–48 hours.
- Support Coverage: Our team can assist with:
- Order tracking
- Payment issues
- Returns, refunds, or exchanges
- General inquiries about products or services
- Limitations: Support is unable to mediate disputes between customers and third-party vendors directly but will assist where possible.
- Escalation and Feedback: If you are unsatisfied with our support, you may escalate the issue by emailing contact@kmtshop.net. Feedback is welcomed to help us improve.
